FREQUENTLY ASKED QUESTIONS (FAQ'S)
Below are frequently asked questions, you may find the answer for yourself
Step 1: Click on the product of your choice.
Step 2: Click on BUY NOW Or Click on ADD TO CART
Step 3: Click on CHECKOUT where you must complete the details of your order and place your order successfully.
Yes. Just add all the products you wish to buy into your shopping cart and then complete your order. This way you can save on any additional shipping charges.
For all orders, you will receive an e-mail/SMS notification.
There are various reasons why this may have happened but we suggest the following step.
Firstly, check with your bank to ensure there are funds available to pay for your order. Secondly, check if your debit, credit or net banking system information is valid and up to date. If you were recently issued a new card some of the information may have changed. Please confirm your credit card details and try again in that case.
Thirdly, check that your name and address match the name and address on your current credit card.
You can make changes to the content of your order at any point before placing your order. Once you have confirmed your order and made the payment, we regret to advise that no changes can be made to those content.
No, but we recommend making an account on our website to make your shopping experience simple, quick, and to earn rewards.
Signing up for an account will give you benefits and a superior experience while shopping on Dolshyne. Your account allows you to:
- Track all past and present orders at any time in one place.
- Notifications as soon as your favorite products are back in stock.
- Rate and review products.
- Get promotional offers upon new launches, festive sales, and product updates.
- Avoid filling in address details each time you place the order.
You will receive an Order Summary along with payment details after placing your Order. A copy of Invoice will be delivered along with the product.
When you have clicked on the ‘Checkout’ button, you will be directed to a section where you can enter you Gift Voucher/Promotional code. On entering the code, the valid amount/offer will be automatically applied to your order. You can then proceed to checkout and pay the balance amount using your preferred mode of payment. Two or more offers/promotions/coupons cannot be clubbed together.
You can pay for purchases using Debit, Credit card, Net-banking, Wallets and UPI.
Yes, all prices shown are GST inclusive.
We use the Razor Pay payment gateway for all card payments and also for Net-banking. These are standard secure payment methods so that we can ensure that all your online transactions with us are processed in an extremely safe manner. The 3D Secure password is an additional password that you’ll be asked to enter after in your card details on the payment page. You’ll be redirected to your individual bank’s page where you’ll have to enter the Verified by Visa password for Visa cards or Secure Code password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on our site.
We source the finest teas from India, and craft them into unique blends.
Yes, our tea are 100% Natural. Dolshyne’s products are made with 100% natural ingredients. We do not use any artificial flavours or preservatives.
Majority of our ingredients are sourced within India, except for Rooibos and Ethiopian Coffee which is sourced from South Africa and Ethiopia.
Allergies are specific to each individual. We do pack our products in a place that also handles nuts, therefore we advice you to consult your physician before purchasing any product that you may have reservations about.
Yes, however we recommend that parents are the best judge as many of our products do have caffeine.
We source our coffees from small but specialised coffee producers within India based out of Chikmagalur and Coorg. Only our Ethiopian coffee is sourced from Ethiopia.
All our coffee is chicory free.
No, there is no alcohol in our Rum & Raisin ground coffee. The rum flavour is derived from the fermentation process within the oak casks which were used for rum.
Although our products are safe and natural, but we recommend considering your physician to use them during pregnancy as different people have different medical issues during pregnancy.
Free Shipping for all orders above Rs. 599/-, and for order value below Rs 599/- a flat fee of Rs. 80/- will be charged.
Currently, we are delivering within India only.
It takes about 5-7 business days for all orders to be delivered. For remote areas expect the products to reach within 10-12 days of shipping.
We will try our best to get your products to you within the estimated delivery time. If the package has not reached you by the expected delivery date, please call us on +91 9289273758 or write to us at support@dolshyne.com and we will try our best to resolve your issues. Delays can happen in any Force Majeure event.